Privacy Policy

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Effective Date: 7/7/2026 Last Updated: 7/7/2026

Vector Stomp ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, contact us, or use our pest control services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Information you provide to us directly:

  • Name
  • Phone number
  • Email address
  • Service address
  • Property type (residential or commercial)
  • Pest concerns and service requests
  • Payment information (processed securely through third-party payment processors; we do not store full payment card details)
  • Any messages or information you submit through forms, calls, or text messages

Information collected automatically when you visit our website:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies (see Section 7)

Information from third parties:

  • Information from advertising and analytics partners (such as Google Analytics)
  • Lead information from referral partners or directories where you have submitted a request for pest control services

2. How We Use Your Information

We use your information to:

  • Provide pest control services you request
  • Schedule appointments and dispatch technicians
  • Communicate with you about your service (calls, texts, emails)
  • Send appointment reminders, follow-ups, and service-related updates
  • Process payments and send invoices or receipts
  • Respond to inquiries and customer service requests
  • Send promotional offers, deals, and marketing messages (only with your explicit consent)
  • Improve our website, services, and customer experience
  • Comply with legal obligations
  • Detect and prevent fraud

3. SMS / Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories listed in this Privacy Policy exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

When you opt in to receive text messages from Vector Stomp, we collect your phone number and the date and time of your opt-in for the sole purpose of providing the messaging service you requested. This data is stored securely and used only for the purposes you consented to.

Message types may include:

  • Appointment confirmations and reminders
  • Service updates and dispatch notifications
  • Follow-up and customer service messages
  • Quote and pricing responses
  • Promotional offers (only if separately opted in)

Message frequency varies based on your interactions with us. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for assistance. For full details, please see our SMS Terms and Conditions.

4. How We Share Your Information

We share your information only as described below. We do not sell your personal information.

Service providers: We share information with third-party vendors who help us operate our business, including:

  • Call tracking and phone services (e.g., CallRail, JustCall)
  • Customer relationship management (CRM) and scheduling software
  • Payment processors
  • Email and marketing platforms
  • Hosting and analytics providers

These providers are contractually required to protect your information and only use it for the services they provide to us.

Legal compliance: We may disclose information if required by law, subpoena, or to protect the rights, safety, or property of Vector Stomp, our customers, or others.

Business transfers: If Vector Stomp is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With your consent: We may share information with other parties when you give us explicit permission to do so.

5. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for a minimum of five (5) years as recommended under TCPA guidelines.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal exceptions)
  • Opt out of marketing communications at any time
  • Opt out of SMS messages by replying STOP

To exercise these rights, contact us using the information in Section 10.

Marketing opt-out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email, or by replying STOP to any text message.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Deliver relevant advertising
  • Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We use the following third-party services that may set cookies:

  • Google Analytics (website analytics)
  • Meta/Facebook Pixel (advertising)
  • Google Ads (advertising)
  • CallRail (call tracking)

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Vector Stomp 211 N California St, Sycamore, IL 60178 Phone: (815) 475-0014 Email: info@vectorstomp.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. We will notify you of material changes by posting the updated policy on our website and, where required, by sending a notice via email or text.

Your continued use of our services after changes are posted constitutes your acceptance of the revised policy lists, and: